Orders are processed within 1–3 business days. Standard shipping usually takes 7–14 business days depending on your location.

Yes, you may cancel your order before it is shipped for a full refund. Once shipped, cancellations are no longer possible.

Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund.

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by destination.

Yes, returns are accepted within 10 days if the product is unused, in original packaging, and with proof of purchase. Please see our Return & Refund Policy for details.

All TOLEA products are designed with safety and durability in mind. However, we recommend supervising your cat during first-time use.

You can email us anytime at alice@tolea.info. Our team will respond within 24–48 hours.